FAQ

1.What is your minimum order?

It depends on what you are buying. Normally, our minimum order is one 20' full container, with mixed products, such as tiles, countertops, stone carvings and so on. But this doesn't mean that we don't accept LCL container (less than a container load).


2.What is your delivery time?
Within 20-45 days after receipt of your L/C or TT according to your quantity.


3.May I get your pricelist?
Due to the price always change with the market, and it usually depends on the quantity, material and other different requirements, it is quite difficult to send you the pricelist. Would you please inform us the products what you like, including quantity, port of destination and other detailed requirement, and then we will quote you within 24 hours.


4.What is your payment terms?
(1) T/T, 30% in deposit, balance on the receipt of copy of B/L
(2) Irrevocable letter of credit at sight.


5.Could I get your brochure?
Yes, we will confirm your company information and send you our product brochure in PDF file. So, please send us your detailed company information.


6.Could I get the stone sample?

Yes, we usually supply the stone sample size in 6" x 6" x 3/8" (15 x 15 x 15 cm) or 8" x 8" x 3/8"
The stone sample and brochures are available for free, but the courier cost should be collected except for some long-term partners.So, please inform us your courier account, or prepay the courier cost through West Union or T/T.


7.What is your port of loading?
Xiamen Port. ( Other ports in China are also acceptable, as per your requirements.)


8.Why are your price so competitive?
Because you are buying directly from the stone manufacturer and exporter.


9.How can I know more about your company?
Welcome to have a visit our company while you are in China, or you can ask your friends or the third part to inspect our company and factory.


10What is the loading limitation for a 20 feet container?
One 20 feet container can be loaded about 7 cubic meters stone, it depends on the shape and size.
Generally speaking:
America countries -- a 20ft container can be loaded about 17 tons. European countries, Middle East and Asia countries -- a 20ft container usually can be loaded about 27 tons. Some countries can only be about 24 tons.


11.Do you accept the OEM?
Yes. custom order are warmly welcomed. We can do any dimension for any products as per client’s detailed requirement.


12.When can the orders be finished? How long can I get my products?
1) Normally speaking, we can finish one container order within 7 - 20 days. (Depend on the quantity and requirements of your orders)
2) Shipping time information:
From China to West European main port: 27 days
From China to Western coast of America: about 18 days
From China to Eastern coast of America: about 30 days
From China to Sydney of Australia : About 13 days
From China to Other destinations: please contact us to get the exact information.